why does my alexa keep stopping playing the radio

If the Alexa app needs to be updated, youll see it under Apps that need to be updated. Why on earth spend large sums on a device which relies on voice inputs when a real Internet radio does it so much better and more reliably with old fashioned displays and menus? Starting with the simplest solution is an excellent place to begin. WebWhy does Alexa keep turning off my music? Other times it plays up to 50 songs on my list, but it always gets to Alexa saying " having problem playing pandora lisit". BBC Sounds playback on Alexa stops or cuts out BBC Radio 4 | Update If the Bluetooth device is displayed as a Under investigation, Listeners hearing Red Button broadcast after launching BBC Sounds TV app, BBC Sounds For Android users, youll go to the Google Play Store. I've just played it by finding it via Tune-In in the Alexa app. Voice requests to control Sonos and play music will likely fail. Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume. There are several possible explanations for why Alexa might stop playing music. No BBC radio stations on #alexa this morning? Please check your device settings to ensure Wi-Fi stays enabled. You can either create a new playlist or add songs to an existing playlist. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. You might also consider setting up a dedicated Wi-Fi network for your Wi-Fi devices, or moving a bunch of devices to a non-Wi-Fi setup such as using Philips Hue bulbs and the Hue Bridge. This functions much like Bluetooth does, except that youll be using a wired connection versus a wireless one. So I have to manually restart the routine in order to play the radio again. Echo 2nd generation. The station is as above "Echoes of Bluemars". If the connection doesnt come back at all, you may need a new Echo. The show is better but the echos never reconnect. December 29, 2022. If you own an Amazon Echo, youll frequently discover new features and even some Easter Eggs. Youd simply connect an aux cable to the aux port on your Echo, as well as the aux port on your mobile device. Since its release in 2014, the Amazon Echo and its voice-activated assistant Alexa have become household staples. On the next screen, you can then choose to Disable the Skill. Where I was trying to play iHeartRadio and it was dropping. There are a few possible reasons your Echo could be losing connection, and the most common issue is with the Wi-Fi. 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But with aux cords available in lengths of even 12 feet, its definitely a viable option! You can ask her to play music from a certain genre, artist, or album. All Rights Reserved. Try switching the security protocol to just one of them. Once youve connected the Skill, you can go to the Entertainment section of the Alexa app. Save my name, email, and website in this browser for the next time I comment. She owns several smart home gadgets like strip lights, smart bulbs, cameras, and more! WebConnect to your router's 5 GHz channel. Tap on the i next to the Wi-Fi network youre connected to. 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? I had the same issue on my echo dot this morning. So what gives, and how can you fix it? Open the Alexa app's hamburger menu and select Settings. teied all the usual reconnected numerous times but every day it loses its connection and the only solution is switch off and. All you need to do is tell Alexa to call for help (Alexa does not support 911 calling, so this is only for help with your Echo device). Sometimes it plays 5 songs on my list. But, unfortunately, problems streaming your favorite music or podcasts may sometimes occur. For Amazon Tap, make sure that the batteries are On the Echo Show, you can tap the Play/Pause as well as Next song buttons. You can ask her to play a song, a station, or a playlist. Another possible explanation is that you have set up Alexa routines that unintentionally turn off the music. When the light ring turns orange, your device will enter the setup mode. Sometimes the music pauses to buffer one too many times or it just stops altogether! You get there by pressing Play at the bottom of the Alexa app home screen. Still, choosing the right channel should be up to you since both options have advantages. | The problem is that it stops after one song. The first step is to check your internet connection. My 2nd gen echo dot is a complete piece of garbage. If the interruptions stop, then the music service was the issue. How do you get Alexa to play continuously? Due to the common nature of these problems, there are many workarounds. Alexa is a voice controlled assistant that comes with Amazon Echo. Make sure that your Echo is connected to the internet and that your internet connection is working properly. The next screen will tell you the strength of the Wi-Fi network. Believe it or not, baby monitors and microwave ovens can significantly interfere with your Wi-Fi. For example, the Echo Dot does not have a built-in speaker, so you may not be able to hear the sleep sounds if youre using the Dot in a bedroom. WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. The most recent device Your email address will not be published. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. Have you established that everythings okay with your network access? On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. One way many people use it is for playing music. Check the strength of your Wi-Fi or mobile data. If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. For example, "Alexa, play thunderstorm sounds." You can also ask Alexa to play music from a specific artist or album. All my devices connect back fine except my echos. DMCA. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. Sadly, I am having exactly the same problem with the same radio station again. This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. Whether its Rock, Rap, Latin, or Classical music has the power to move us. I have just tried again to get it to play that radio station via voice command and it did. Sorry, we're still checking this file's contents to make sure it's safe to download. For more information please visit our Service Status Page. Turn off your Echo device. It cames after a widespread outage last week that left Echo devices unresponsive for hours, with some users unable to turn on their lights or switch off alarms. Read about our approach to external linking. However, if youre not using your Echo device, we recommend turning it off to conserve energy. Restart your Alexa device by unplugging the power Finally, ask Alexa to play the playlist for you. |. Hold it in until the light rings turn on and off again. Weak Wi-Fi signal The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. Reading this thread reinforces my sceptical view of gadgets which offer technology for the sake of it. If nothing else helps, factory reset and starting from scratch will most likely do the trick. Problems may arise due to some unresolved glitch or software bug. Force close everything, then reopen the Alexa app. You can choose which service Alexa uses to play your music for streaming stations and general requests. Before the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. If there are several other devices connected to the Wi-Fi, the Echo, Dot, or other Alexa devices might be experiencing congestion. Wi-Fi congestion can be reduced by turning off any devices that are not in use. If the Alexa device is too close to a source of interference, like a Bluetooth device or cordless phone, move it away. Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues Unfortunately, there doesnt seem to be a solution to using Spotify that doesnt involve interruptions at least not yet. Theyll be able to help you determine the root of the problem and may be able to provide a solution. The setup always goes smoothly but it soon loses connectivity. When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. There, youll see an indication via the number of bars of how strong your signal is. "Alexa, ask mytuner radio to play echoes of bluemars", You may need to turn on the skill first if you haven't already done so. Keeping them close together on an elevated spot in your house would be perfect. Also, try to keep the Echo at least 8 inches from the wall, as this can dampen the signal and cause difficulty when trying to use voice-activated features. We apologize for the 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. To make sure your Alexa device is always playing the radio, youll need to enable the Radio skill in the Skills section of the Alexa app. There appears to be a glitch with Alexa that means it will only play a BBC radio station if you do so through BBC Sounds. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Sounds to play Radio 6". In the worst case, you might need to buy a new Echo or ask Amazon for a replacement, if it is still under warranty. WebPlayback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. Your smart devices tend to default to the 2.4GHz channel. Once youve done that, you can then ask Alexa to play your favourite radio station by saying something like, "Alexa, play BBC Radio 1.". That way, youll reduce interference from other devices while increasing the connection and range at the same time. With an Echo Show, you can simply use the screen. Here's how you can make your Echo stop talking so much, too. You can then say, Alexa, ask BBC Sounds to play Radio 1, for example, and listen to BBC stations through your smart speaker as normal. Hopefully, this article has helped you determine why Alexa is stopping music playback and how to fix the issue. Your only other option would be to use your mobile device with your Echo via Bluetooth. Great suggestionshowever my Echo dot does not have the LED light indicator for WIFI strength that you referred to?? One of the many things that Alexa can do is play music. How To Screen Record Facetime With Sound On Iphone, How To Make Custom Notification Sounds Iphone. This is the most likely explanation for why Alexa might suddenly stop playing music. Sorry, our virus scanner detected that this file isn't safe to download. Your router may use both security protocols, WPA (Wi-Fi Protected Access), andWPA2 (Wi-Fi Protected Access II). Youll have to resolve your Echos connection issue before you can use it reliably. I tried that and several other ways of saying it. Next, ensure your internet First, if you have your device set to turn off after a certain period of inactivity, Alexa will turn off the music. If at all feasible, move your device closer to the router, or think about purchasing a Wi-Fi Wi-Fi Wi-Fi routers using the 2.4 GHz band may have an indoor range of up to 150 feet and an This time, it is not found doing a search using the Alexa app. Then search for the Skill that youre looking for. Being the Alexa app is the brains behind the Echo, its important to check on any updates that the Alexa app may need. The most common cause of Alexas music pauses in the midst of songs is a faulty internet connection. Then, tap on the Skill that you want to disable. Meaning, you can practically see your Echo from your mobile device, and vice versa. a relatively easy fix. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! This does not effect our editorial in any way. Fortunately, the chances of the issue being too serious to deal with on your own is low. Turn off your Echo device. You have finished setting up your brand new Amazon Echo, and youre eager to issue your first voice command to Alexa, Amazons voice control system. Amazon Echo Alarm Is Unreliable (Its Too Quiet Or Doesnt Go Off! On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product. You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. Checking on your Wi-Fi strength varies depending on which Echo you have. Like apps, skills give Alexa the If your Echo isnt visible, it may not be in pairing mode. Some users describe this issue as being specific to certain music streaming services. The Amazon Alexa team said: Our apologies for the inconvenience. Delete the audiobook from your device and then re-download. Then one day it went offline and nothing i did resolved this. Once 30 minutes has passed, the music, podcast, audiobook, or other sound will stop playing. This results in interruptions to your music. If the Echo cant connect to the internet, it wont be able to play music. However, there have been numerous reports of Alexa abruptly stopping music playback for no apparent reason. No matter which app store you use, make sure to keep the Alexa app up to date. California Consumer Privacy Act | Wi-Fi connectivity issues can cause media and music to buffer or not play. Read more If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. Another possibility is that the Echos microphone is experiencing interference. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. Choose from one of the available options. When you stream music via the Alexa app, you control songs and volume via the app or your Echo. Privacy Policy | This option is great if you want to have all the controls at your fingertips and have a wider range of music selections. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. William Stanton ), & Other Smart Home Updates, Ring Device Health Says That Voltage Is Too High (Danger!), 11 Reasons Why Smart Thermostats Are Pointless, How To Tell If Someone Is Watching The Wyze Cam Live Feed. The more devices that are using the same network, the more the Wi-Fi signal has to spread its bandwidth, resulting in slower speeds. Simply say, Alexa, pair for it to become visible to the device youre trying to connect from. If you tried the solutions above and came to the conclusion that your Echo needs replacing, check to see if your device is still covered under Amazons warranty. After that, its the same drill as with the first-generation devices: the light ring will turn off and on again, then itll turn orange, and the device is ready for setup via the Alexa app. With the classic Echo Dot, you can simply say, Alexa, next song.. In the App Store, you can also go to your account icon in the top, right-hand corner of the screen. I can request a playlist, artist, song, or station from Amazon music and it will play. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. However, 2.4 GHz performs better for devices separated from the router by walls or other obstacles. You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. The Amazon Echo has a lot of great uses. One day it will find and play a station the next it can't find it! |, Mobile/Tablet app Wait for about 30 seconds, then turn the router back on. Both my old Echo Plus and my new Echo Dot (bought because I thought the Plus was faulty) repeatedly revert to set up mode. There are several ways to get Alexa to play continuously. If switching networks isnt possible, try reducing the number of devices using the particular Wi-Fi network. I even tried the hard reset to no avail. 2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable'; 2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. Connected TV Select your Amazon device, then Language, and ensure UK English is the set language. If you have any further questions, feel free to reach out to us. You can also do this on Amazon.Com. Thanks, I will take an in depth look at that tomorrow. On the next screen, go to the tab labeled Your Skills. Update both as necessary. Here are a few tips on how to keep Alexa playing music all night. How long will Alexa play music before turning off? If youre using your mobile device via Bluetooth to connect to your Echo, this may be a cause. Can it be that this echo plus device simply failed? Why Does Alexa Keep Cutting Out? When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. Checking on your Wi-Fi strength varies depending on which Echo you have. One possibility is that the Echo is experiencing connectivity issues. All rights reserved. pic.twitter.com/CNXsPOfeuw. Your WiFi may be affected by interference which would cause If that doesnt work, go down the list until the problem is solved. This may increase battery usage, but the app will continue running and playing sound until you stop it. I am quite new to this device, but have been happily using it without any real issues until last week. This is a monthly subscription plan that makes it really easy to contact Tech Support. | How did you resolve the problem? Amazon offers a one-year manufacturers warranty on Echo devices, so if its still new, contact Amazon for further assistance. In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. If you're listening to a stream using Wi-Fi, the stream will stop playing once Wi-Fi is cut off. Go to the Amazon Music app, tap, and hold the app icon. If youd like to join in, please sign in or register. There are a few possible reasons for why your Alexa might keep stopping when playing music. If none of these tips seem to do the trick and nothing is wrong with the Wi-Fi connection, there is definitely some knotty issue with the hardware. You speak into the void, and nothing happens. 2) The song you are trying to play is incompatible with Is the Wi-Fi connection is bad, or theres no connection at all? However, there may be some exceptions. There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. Wait for about 30 seconds, then turn the Go to Settings, then tap on the Wi-Fi section. Smart speaker The only way I can get Alexa to play the French radio station Melody is to say "Alexa, ask TuneIn to play the radio station Melody" Most UK radio stations I can get to work by saying "Alexa, play "radio station.". First and foremost, youll want to make sure Drop In is enabled on the Alexa device youre attempting to call. Save my name, email, and website in this browser for the next time I comment. If youre still experiencing problems, you can unpair and re-pair your Bluetooth devices. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. | If you want to listen to a specific sleep sound, you can say, "Alexa, play [sleep sound name]." On the next screen, youll see the network youre currently connected to, as well as other available networks. Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. From the Alexa app home screen, go to More, then Skills and Games. Amazons help isnt at all helpful on this one! WebIf the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. The tap Pair a New Device. For an Echo Dot, its a little trickier, as the Alexa app doesnt readily display the strength of the network youre connected to. This is the easiest problem to fix and will be covered in the next paragraph. This will ensure that she doesnt respond to any of your questions or requests during the night. In cases like these, it may be best to reach out to Amazon for further assistance. Alexas abilities range from turning on the lights to ordering pizza, but one of her most commonly used functions is playing music. Perhaps a device update or Alexa app update will remedy these in the near future. When you find it, click on the Skill. Here on Smart Home Point, she shares her knowledge with the world in hopes itll help you create and maintain your smart home. My Echo plus worked flawlessly for a couple of years. It is available and playable on other Tunein platforms but seems now to have been removed from whatever version Alexa uses. If the Echo cant connect to the internet, it wont be able to play music. Generally, most Alexa devices are capable of playing sleep sounds overnight. You can access all of these sleep sounds by saying, "Alexa, play sleep sounds" or "Alexa, play nature sounds.". We are aware of this and working on it. Dollarbill1979 5 yr. ago It's funny this came up. Spotify, and to a lesser extent, Amazon Music are two of the main culprits. Registered in England. Once there, search for Alexa. Obstructions such as walls, as well as the ceiling or floor between floors in your home, can all act as barriers to Bluetooth signals. Even dishwashers, air conditioning vents, or stereos can cause minor problems. Select the app you want to prevent from sleeping, and then tap Battery. Poor wi-fi connection? Try asking Alexa play (radio station) on Tunein. Open the Alexa app and hit Settings. What is going on? Music is how many of us get through our day. She will start playing the songs in the playlist and will continue to play them until the playlist is finished. WebThese are three likely reasons this is happening: 1.) Here are some useful tips for solving your Echos connectivity problems. What if the ECHO is the only device that loses the WFI including a Google home that is 15 feet further from the WIFI than the ECHO which is 2 feet from the WIFI. But what if it doesnt work? Next, create a custom playlist that will keep playing all night long. Go back to Skills and Games, search for the Skill, and Enable it again. If the music has just started playing and is at a low volume, Alexa will play music for longer. This happens to me all the time. Unrestricted: The app will be permitted to run in the background without any restrictions. Required fields are marked *.

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