john myers rentokil salary

I was writing the brochure. You can't have this super top-down approach. Go to work for a good boss and a good company. The average Rentokil North America hourly pay ranges from approximately $19 per hour for a Customer Service Representative to $87 per hour for a Regional Sales Manager . I don't know if you and I ever talked about this. I'm going to win the job because Im the best in that role. The feedback we were getting was they wanted to move faster. Did we get them trained up to our standards within a reasonable amount of time? The best way I've found to take away some of the anxiety is to get close enough to it that you can say, When I said that, they went boom, boom, boom. They gave me a blank stare and I go, That was one of those things that sounded good in the boardroom but it ain't working.. If you're on the north side of Atlanta, you have to get down to the southeast side of Atlanta. I learned a lot by chatting with you. On one hand, this business is super hard to run because it's a decentralized service model. Last updated: 1 January 2023 at 11:00am EST. About John Myers's Current Company. She doesnt even know this podcast exists so I'm safe. Is it different? I stole it from Cintas. Previously John held various senior management roles at Cintas Corporation. If you're doing a job and you feel you're not doing it well, it's not satisfying and engaging. Career progression is very much available. I'm doing deals in pest control. Vic and I would argue about whether that's the right thing or whether every truck should have a local telephone number on the side of the trucks so they knew you were from Shamokin, Wilkes-Barre, or Allentown. Three-quarters of my week, day, month, is spent on those three things either in meetings that support those efforts or in the field to see what's going on with those efforts.. The question is, how do you grow profitably? Paul Giannamore: Those are stories for other episodes.. That's why it gets harder for the 5-guy to go to 10, 10 to go to 15, and 20. Its like the rebound girlfriend if you will. Patrick Baldwin: At M&A, you go into sales mode for lack of a better term. My company was bought and sold. Ryan leads DTK Facility Servicess over 1,600 employees across 190 counties. Hes made his way up the ranks in the pest industry but David Johnson finds himself falling into plumbing of all places. That's an entirely separate episode on customer retention measurements. As I got experienced, I was more confident in my ability to recognize that you should have that criteria and cadence for solving problems. You feel like you're chasing your tail. When we go to meetings and John shows up, and Mex is like, I want to sit on his lap and drink hot chocolate and listen to his story. He's a fierce leader for sure. questo messaggio, invia un'email all'indirizzo That's my normal week, day, year in those categories, Paul. You were like, I don't know if I want to get into this whole vector municipal thing. If I remember, the guys from across the Atlantic thought, Maybe this is the time to do this., John Myers: It was that and one of our top guys, a guy named Dave Fisher. After San Antonio, I went to St. Louis and I was the national account guy selling beer cans to Anheuser-Busch, my only account. Paul Giannamore: First off, get the relevant data and understand the cause and effect behind it. Listening to him talk about Cintas reminded me of Jarl talking about Securitas and Loomis, the certain aspects of their model that he was able to bring to Rentokil North America. Other OTC - Other OTC Delayed Price. When he's ready to sell, you're at the doorstep and you're saying, Let's talk seriously., The second part is, and I always say to them, This is the most important part. Its got to be a culture fit with the business you are. if they can't do a pull-through their backing in. A decile score of 1 indicates lower governance risk, while a 10 indicates higher governance risk. When you create that environment even when you didn't bring your A-game, you're smart enough to hear a better answer and you react accordingly.. What was the first stop on your train? They're quitting for other jobs. Why are they back? Its because we're not completely eliminating pests. Theres a tremendous amount of learnings associated with that as you might imagine. Further, the company installs and services interior and exterior plant displays, flowers, replica foliage, Christmas decorations, and ambient scenting for commercial businesses; offers property care services; and provides a range of specialist cleaning services, such as graffiti removal deep cleaning of kitchens and washrooms, trauma cleaning, and flood or fire damage cleaning, as well as specialist medical and hygiene services. They said, There's a big difference from being number two of a facility to being the guy. As much as I knew about manufacturing at the point, I didn't know how to be the leader of a facility. That's incredible and I can see why safety is such a number one concern. Paul Giannamore: They come over to learn the right way to do things. Aydanos a proteger Glassdoor verificando que eres una persona real. Finally, the one that we all know but we sometimes forget is 1% improvement in customer retention is 1% organic growth. Paul Giannamore: You leave Cintas. Are we thinking the regular suspects are going to do a little bit more? Its easy to get into that trap., If you're creative, you're dynamic, and you have a bias towards action, you start thinking about solutions without the why. om ons te informeren over dit probleem. When Alan Brown was around, I reached out to Rentokil in the UK. Show more. The next thing you know, you're riding in a truck unannounced., John Myers: No. para informarnos de que tienes problemas. For years, I always worked with John and he's such a nice and friendly guy. Patrick is still trying to learn it., John Myers: Youre clearly resilient, Patrick., Paul Giannamore: He takes a lot of beatings on The Buzz, that's for sure., John Myers: You were talking about Cintas. Paul Giannamore: Patrick, you had to bring that out. Education: B.S. If I had a magic wand, $30 million, or something, and I could spend it and go, Let's get all these brands supported under a master brand that would help me to grow the business faster, I would do it in a minute., In today's digital world, it's hard to support multiple brands through Google and the like. Paul Giannamore: John thought he would avoid one day where there's some person on the planet that didn't ask him this question., John Myers: It's the obvious question. You can do a little bit on price increases. Explaining to commercial customers is no longer blank, it's blank. Are those discussions you have with your managers? Ep 30 - John Myers, CEO of $1.5 Billion Rentokil North America For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. Lamentamos What makes Rentokil attractive compared to some of the others out there? I didn't know if you're focusing on your clients improving customer retention or when you're taking them through the process of customer retention is a big deal. John Myers is a Managing Director, North America of Rentokil Initial PLC. It was the execution of the strategy. It didn't do a whole lot one time so it was a pretty homogenous customer base, which was good for testing. Im around Thursday and Friday., The new customer, though, calls up, You were out here a month ago. Thank you! Rentokil does a great job from a DD perspective to mitigate those types of things and they do raise them. Its finding the best talent irrespective of where they are in the world. There's a lot of them. Youre going at my attempt to buy Rentokil North America.. You've got low route density. He's a real specialist. Paul Giannamore: That was back in 2007, 2008. I go in thinking black and white. How will we know that we're doing the right thing? John Myers: They said, We want you to go to San Antonio and be the plant manager, not the number two be the number one. I said, Im not sure I want to do that. I learned another important lesson. Most of the time, in my experience, they're inadvertent and not intentional. They've been around forever and ever. Thank goodness, I had a good boss who made a couple of phone calls to that customer and said, There's more to this kid than you give him a chance to be. Because of that, you learn that there's a different style of communicating and a different style of decision-making. Alliance News 24 March . Brett took over. Once again, thats pest control in our customers yards. Going back to when you talk about strategy, I was going to ask you how Orkin, Terminix, and Rentokil North America missed the boat on residential mosquitoes or how all of you guys are so far behind. Paul Giannamore: Every time the guy sits down, especially with sellers, that's always one of the first questions. John Myers: You're hitting both points, by the way. That's a safety violation. There's no widget or commodity product to grab onto. We had two little girls that were probably 6 and 3. I don't know if this is still the case but there was at least one year when Rollins was Ford's largest customer. Early on, they were figuring out the way to get to $10 million revenue inside Reading, the small middle of nowhere, like, We need to get to a significant scale in this finite area before we start. He said, One of the best decisions that we made is to focus a lot of our efforts in a small area to own market share. What thoughts go into your mind when you think about density, market share, and running your business? We'll go, Time out. Paul Giannamore: When you're a pest control operator, and you listen to something like The Boardroom Buzz, for example, everyone wants to hear, what's the best way to advertise, market, hire people. Patrick Baldwin: That question came up in my head like, John does that. What about other CEOs? At the time, from an operational perspective, it was largely viewed as almost a reverse merger. 500 Spring Ridge Dr Reading, PA 19610 7600 Little Ave Charlotte, NC 28226 PO Box 13848 Reading, PA 19612 1125 Berkshire Blvd Reading, PA 19610 1000 S Labarre Rd Metairie, LA 70001 500 Spring Ridge Dr Wyomissing, PA 19610 1125 Berkshire Blvd Wyomissing, PA 19610. I came in when Vics three years were up. The customer attention doesn't get our intention. Back in the day, it was Alex Nigh doing everything. He's been at Rentokil for over twelve years in that longevity that you all spoke about. Paul Giannamore: John Myers is a great guy. How the hell do you run a business with 9,000 employees? If you have an $8 billion marketplace, maybe it's closer to $9 billion now depending on whose data you use and you're the third largest pest control company in North America and you have a 10% market share, is that a good place to be?, Patrick Baldwin: It's great. Paul Giannamore: One of the things that I do appreciate about Rentokil, in general, is it has been one of the most transparent pest control industries with regard to Wall Street as well as the city. He's got an ailing father. John Myers: Five minutes before we land at LAX the guy said, What are you in town for? I was like, I work with a company called Western. He said, The little man with the hammer. Its the logo on the vehicle getting ready to hit the rat with the hammer. Allgood was a great acquisition for us. Something went wrong while submitting the form. Rentokil retained those names based on regions or localities? As a result, I'm always worried about whether we're doing it the legal way with 9,000 employees. I've talked to you and Bobby about this for years. hE joined Rentokil Initial in 2008 as President and Chief Executive of the Pest Control division in North America. Why are these ants here? Thank you.. Si continas recibiendo este mensaje, infrmanos del problema You've said something about command and control of Rollins, haven't you? You go, Oh my gosh. Its that fast. For me, it's always been less about career planning and more about opportunistic action-taking. Average Rentokil Initial hourly pay ranges from approximately $10.95 per hour for Warehouse Worker to $31.31 per hour for Senior Accountant. Anything that you heard on the street or anything that you can talk about? I agree with you, 100%. I know I hadn't been in the industry for long and you didn't work for Alan Brown long. Sometimes he doesn't take my call anymore on the first ring because he's got grandchildren and other stuff to do., Paul Giannamore: When I think about Rentokil North America, in general, it is an extremely important part of Rentokil Initial, the entire organization. Every day, I see every accident report in North America. What's your thought? Wir entschuldigen uns fr die Umstnde. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. We would have these debates about these things that I was doing., Part of the reason to change was it's time to change. If you set that up, right on the front end, in a lot of ways, you can almost set it and forget it and I know that's not right but it covers all sorts of manners of sins if you have that stuff set upright. I want to bring up some potentially uncomfortable situations that we can talk about a little bit. Is it him being the sales guy and wanting to get out there and kind of get his sales on? Never do that. I then did the interim between American National Can and Cintas. Patrick Baldwin: Can you explain that? John Myers: I'd probably be the, I'll sell it and you do the work, guy. When you do that, Mrs. Smith asks Mr. Miller next door, Who should I use? You got the account. John Myers: Youre a big liar. enviando un correo electrnico a What Ive always said is if you've got a travel job, youve got to be willing to travel. I have been trained in and people understand why we're doing this, not because I'm the boss and I told you to do the thing and all the other elements associated with being successful in the space. I sat down and had a cup of coffee with Alan. In a lot of ways, Rentokil North America has remained a distinctly American business, especially with you at the helm here and all of your senior managers for the most part. All of a sudden, they're going to turn this thing into some European nightmare. There was a little place in my resume. Youre saving 1% of the customer base from a retention perspective is equal to one percentage point in new sales. Paul Giannamore: Talk about a guy who's a true North for the business. There are OSHA requirements in addition to the fact that someone could get hurt and you could never walk by a safety issue. Those are great discussions. I can't show up and think I'm going to slide. We weren't quite sure about that but we were sure about the people in there. You don't run a business like that for as long as you have but he's warm and endearing so I'm glad that he stepped in for a chat with us. You talked about the Southerners with the polite no. We're all using Termidor or whatever. We're trying to diversify the way we look today like most companies, which are mostly white men. Once they stick around with the business for longer than eighteen months, the technician builds a relationship. Hes a good people person who understands how people are thinking. Of course, after you've been on the job a little bit, you're always a little bit smarter. Perry Tindall used to work for us. We work a lot on that and maybe it's the fear of failure thing that I'm always rethinking our strategy. I'll give you an example. Is that the way of the future? After they're in the box, let it go for a little bit. As soon as I started doing that, it is a release. If we bought a company in Dallas and was 100% commercial, it would be transitioned probably 12 to 18 months to Presto-X. Starting in around 2015 and accelerating into 2017 and 2018, they've decided to buy standalone brands, Gregory, McLeod, for example, and these types of businesses. Rentokil North America managing director John Myers picked this environment to sell 250,000 shares in the company, for 1.2m. Do you know why? When I graduated, I had one job offer so I said yes to that one.. As you might imagine, if you want an account, Anheuser-Busch was the account to have. Kyle has done a great job. In other areas of Europe, you get the middle finger. Patrick, I saw you taking notes over there. There's a metric that we use called Time-on-Job and we know out of an eight-hour day how much was billable hours versus non-billable hours. It would be an important transition for me to remember how to be more hands-on on the stuff that you have to be hands-on when you're a $5 million business. Ehrlich was effectively Rentokil North America. They're doing their best. John did on uncovering things during due diligence. Patrick Baldwin: I don't know as much about Rentokil as you. Some people are extremely hell-bent on investigating the acquirers. Hang out with the Buzz crew and John Myers, President and CEO of Rentokil North America, as they talk about growing a multi-billion-dollar pest control business. I want to win so I do my homework. They've got odometers and WEX cards. What problem am I trying to solve? The buying motives and the value proposition you're trying to create are the same even though there might be some nuances to culture. I want to do this in a three-step process. If I said 3 steps over 5 years, he would start laughing. But John Myers, CEO of Rentokil Steritech, has never been ordinary. Down there in PR, Paul, you've got Oliver and Ive got Presto-X in my neck of the woods here in Texas, Ehrlich, Western Star tech Anderson and Rentokil umbrella over that. Similarities between pest control and janitorial cleaning? Corporate Governance Rentokil Initial plc's ISS Governance QualityScore as of January 1, 2023 is 1.. Speaking of Ransom. That was a bad mistake on my part. I show up in the room and I'm asking him questions about how we're running the business and why. We've all got DNG sprayers. This might be the first time they had a pest control service. enva un correo electrnico a With that in mind, it didn't go as well as we should have., The good news is Chuck, Mike, Perry agreed with what we were doing. Were fear-of-failure guys. Years ago, I had a client who was sophisticated with the use of technology and had a business with around 10,000 customers. What you heard is what I believe and it's not well-scripted but it usually works as a result. Was Vic Hammel at the helm at the time?, Paul Giannamore: Vic stuck around. Part of that starts with you having to have a family structure that says, Let's do that. My wife and I moved nine times in twenty years or something like that, a bunch of places in the US plus almost a five-year stint in England. She decided to retire. A motorcyclist died in a fatality a week before the closing. We're careful to make sure that we're not going in too fast and saying, X, Y, and Z. I could keep going.. I do think about wage and hour a fair amount because it's hard to be in compliance on wage and hour in a distributed model sometimes. We're going to send somebody out and ten minutes of phone time wasted. I got the polite no, the Southern no. Like a lot of people, I used to get my fair share of calls. Rollins, for example, has always been reasonable. What we've done is decide to go to regional brands. Now you're surrounded by all sorts of subject matter. I always like to have conversations. We now have a set of rules. An accountant can add down and across. She said, How much are you getting paid? I said, I'm not exactly sure either. The other part Andy is amazing at is he realizes that some of the things that we're trying to fix have been in place for fifteen years. It makes a difference if I do a deal right now with a firm to know that I am going to see John, Bruce, and Alex a year from now, all these guys that have been around for a long time and have institutional knowledge. John scaled a regional pest control company to a national empire, and he's . When we interviewed Brandon Hier, one of the things that interested me was, is there a consistent culture across radical North America? We also tied the customers' phone numbers, emails, texts, and all that stuff to the phone system which allowed us to track how many incoming calls for each unique, discrete customer and the duration of those calls., The question was, Where does this pest control company spend most of its service time, as far as calling. It turned out that approximately 70% to 80% of phone time with the office was spent on the phone with new customers because, with new customers, there's a lot they don't understand. Patrick Baldwin: That is interesting. The answer is they think differently but the business decision-making processes, and I know you do a fair amount of international work, Paul, are similar. Als u dit bericht blijft zien, stuur dan een e-mail At my going away party, that same customer gave me a card. John describes the nuanced difference between success and excellence as his company has grown. I would be the guy picking out the truck that we would use and the colors and all those types of things.. I will give him credit for the fact that I was a young kid in the UK. It bounced around a little bit. That's not what happened. Paul, thanks again for getting John Myres on The Buzz. They were competing with Crown Cork & Seal. John Myers: This is in no particular order. Visit PayScale to research Rentokil salaries, bonuses, reviews, benefits, and more! envie um e-mail para Its in case there's some altercation. One of my previous colleagues, a guy named Scott Cook, who was head of HR and a real helper to make me better as a manager said, We got to work on your ability to compartmentalize things and put them into boxes. I was taking that as a baby. Can you talk to us a little bit about what it's like being the head of a North American business tethered with a UK company? I'm not familiar with indemnification claims. hE joined Rentokil Initial in 2008 as President and Chief Executive of the Pest Control division in North America. Let's see if a Connecticut kid can live in New Orleans and sell to Southerners. I was kicked out of my first customer on day two on the job. You're running a small $5 million business. As clunky as this might have been, the people that took a large amount of money from the sale of their business don't have to work for me if they could find another place to work.

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