You must use the future cruise credit towards a future Holland America Line (HAL) cruise booking within 12 months from date of issue or it will be forfeited in its entirety. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. When opting for a refund you will forfeit the bonus 25% amount of your FCC. Can you use your Future Cruise Credit (FCC) on an existing booking? Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2021 sailing. Hope that helps. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Partial value transfers or transfers of remaining FCC balance are . Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. If Friend decides to change their sailing date, they will be able to transfer the OBC over to the new sailing date. Unfortunately, no. Your travel advisor knows best. This varies by cruise line. Received FCC on March 16. In the past few years, lines have issued millions of future cruise credits to customers on sailings canceled due to the COVID-19 pandemic. By Additionally, they have no cash value and cannot be exchanged for a refund. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Find the right card for you. Click here to reload the page in order to enable certain features. From August 2022 Travel + Leisure, published by TI Inc. Choose from a wide variety of Caribbean sailings aboard our award-winning fleet, including our revolutionary Edge Series ships. In most cases, cruise lines do not allow FCCs to cover the cost of prepaid shore excursions and drink packages. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Its not quite as simple as it sounds, though. The FCC holder has to call then they issued a new FCC to the recipient. Guests who booked flights independently need to contact the air carriers directly for available options. After applying the FCC to the full cost of your cruise, some cruise lines will take the remaining balance and use it toward prepaid gratuities on your reservation. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Refunds will be processed to the original form of payment. SPECIAL NOTES: Please allow up to 7 business days for the transfer request to be completed. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC - what will be the expiration date of the FCC? . I know Celebrity has removed sail by dates for FCC but they really can't be cruising for quite some time so don't want to have FCC hanging out there, especially since they requested a refund and there is quite a bit of $$ involved as you can imagine. Has anyone had success getting their FCC transferred to someone else? For Cruise with Confidence and Remaining Balance FCCs, the process typically takes no more than 2-weeks from the date of . Ships' Registry: Malta and Ecuador. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. NRDB are applicable to groups at prevailing rates. I know some that got FCC for a cancelled cruise at the beginning of the Pandemic and it says non-transferable on it, perhaps this is not being enforced now? If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? Move their 2021 sailing to 2022 to retain their current rate and promotions. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. A list of exclusions will be provided. Please reference the chart below. Related: Are drinks packages worth the price? What if they want to cancel over fear of the coronavirus (COVID-19) spreading? You can redeem any FCC by calling us! Compare the cost in points or miles to cash, and see which option is best. He made the decision to cancel his cruise and took a FCC that must be used by a certain date. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Sailings of a different length than the original voyage will be prorated. This new method provides you with many benefits including: Instant application of Cruise With Confidence (CWC), Global Suspended Sailing (GSS) and Non-Refundable Deposit Program (NRD) FCCs via Cruisingpower, Espresso, Coupon Redemption andLatte, our intelligent chatbot and your personal assistant. I'm hoping it all works out, but if not it's good to know it can be transferred! 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? Announcing Our 2023 Cruisers' Choice Award Winners! Thank you. Can you use your Future Cruise Credit (FCC) on an existing booking? Just thinking that not all FCCs are the same. These sailings are not eligible for FCC option. Carnival's Future Cruise Credit (FCC) is credit that you can use for your next Carnival cruise. What did the Cruise with Confidence program offer? Has anyone had success getting their FCC transferred to someone else? Still waiting for taxes and port charges to be refunded to my Credit Card. Get our most popular amenitiesdrinks, Wi-Fi, and tipsprepackaged when you book All Included and save up to 45%. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. I recently spent close to two hours with a Celebrity rep who checked with a supervisor on process. Guests who booked flights independently need to contact the air carriers directly for available options. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. We are having loads of problems getting a refund for a 2021 Celebrity cancelled cruise because our not-to-be-named online travel agent erroneously asked for FCC rather than a refund. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. Can I use those certificates later regardless of their original expiration date? A Future Cruise Credit (FCC) is simply a voucher for future cruise travel. Emails will be answered in the order received. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. Terms apply to the offers listed on this page. You get more when you book with us instead of booking directly with the cruise line. Call us at 800-211-2039 if you need help finding the perfect cruise. On the other hand, I've seen many posts from people who have FCCs that they can't use and bemoan the fact that it's money lost. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? It also has an expiry date limiting it's value as well. Click here to reload the page in order to enable certain features. Retrieve the reservation for which you want to apply the cruise credit. KNOXVILLE, Tenn. ( WVLT /Gray News) - Two high school students in Tennessee ended prom night with a little fishing when they made a big catch. Check here before booking an award fare. Most cruise lines only allow a FCC to be applied to a new booking that is made after the date the FCC is issued. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Norwegian's Future Cruise Credit (FCC) is credit that you can use for your next Norwegian cruise. Caesars Entertainment to transfer hotel tower from Horseshoe to Paris Las Vegas. During a webinar with travel agents on Wednesday, Royal Caribbean informed travel agents they can do a one-time transfer of an FCC to someone else. Wish Celebrity would have issued 1 FCC in total amount since I paid for the cruise. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. Responses may take 7 to 10 business days. They issued FCCs back in my parents name for their share of the deposit even though I paid with my credit card. Multiple FCCs may be applied per guest within the same reservation. The bottom line is it varies a bit depending on the line issuing it, and it can be a tad complicated at times. The credit will be applied to the balance due within 48 hours. Those who already redeemed their FCC will also be allowed to move to a sailing that departs between September 30, 2022 and . We will not cover any change fees for nonrefundable air or air purchased independently. Daniel Kline. b) Were the taxes and fees included in the FCC or did you get a $ refund; if $ refund how long did that take to be credited to your CC? You can redeem any FCC by calling us. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Multiple FCCs may be applied per guest within the same reservation. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. If you request a refund, your 125% FCC will be deactivated. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. Multiple FCCs maybe applied per guest within the same reservation. 1. (Photo by Simon Colbing/EyeEm/Getty Images) 2023 Celebrity Cruises, Inc. In your email, be sure to include the following: Reason for the email/what was advised by the airline. Yes, as long as the refund hasnt been processed, we can change the compensation offer back to a Future Cruise Credit for the amount paid toward your cruise fare. hbbd```b`` ,"%A$ FCC may be transferred to another guest in an Individual or Group booking. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. How are Non-Refundable Deposit bookings impacted by this policy update? No. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? Future Cruise Credits often have expiration dates, and they may also have specific guidelines for how they can be used. There is no need to call to initiate the process. OBC is transferable only one (1) time to another eligible Azamara booking. Multiple FCCs may be applied per guest within the same reservation. In many instances, both. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. More happens on the Edge. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. The refund will typically appear on your credit card statement in the next billing cycle. (100% would mean that you get the full amount as a voucher, 200% would meand that you get a voucher worth double what you paid). Just received the FCC and we each received one. If so, youre not alone. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? Photo Credit: Felix Mizioznikov / Shutterstock.com. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. HAL future cruise credit is only valid on cruises sailing through 2022 . Check with the cruise line as many of them will allow a name change on a cabin but you may have to book using the FCC first and then make the name change afterward. For a primer on it all, we turned to one of the longtime leaders of the cruise-selling world: David Crooks, senior vice president of product and operations at World Travel Holdings. Share . It's my understanding that you can only transfer an FCC to someone who is part of the same booking. However, FCCs cannot be used to obtain a refund. You can redeem any FCC by calling us. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. Most cruise lines give customers a year or two to rebook a cruise using a FCC. How can I start the process for a full refund? Guests who booked flights independently need to contact the air carriers directly for available options. Several cruise lines will allow FCCs to be transferred to another person, but it's also important to note that they have no cash value and often times only one transference is allowed. Enjoy 75%off your second guests cruise fare and save up to an additional $1,600 perstateroom. Currently, cruise lines are giving between 100% and 200% of the booking value as credit. FCCs are not refunded back in the form of cash. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Business, Economics, and Finance. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Planning a cruise? Only the entire and full original value of Peace of Mind and suspended sailing FCCs worth 100% of the fare paid, as well as the bonus 25% or 50% FCCs, are eligible for transfer. Are you looking for an answer to the question: "How does a future cruise credit work?" Yes, so long as you request it on or before the relevant deadline. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. I made my reservation using Casino Certificates. Cruise lines often issue future cruise credits to customers when [the lines] cancel a sailing, in lieu of a cash refund. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. I know Celebrity has removed sail by dates for FCC but they really can't be cruising for quite some time so don't want to have FCC hanging out there, especially since they requested a refund and there is quite a bit of $$ involved as you can imagine. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. When COVID-19 caused the cruise industry to curtail sailings, the cruise lines promised already-booked passengers more in credit (usually 125%) than what the cruisers originally paid for . FCC ISSUANCE: 1. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. By hb```U@(UOLF _+c:RLnmQ/s_?#O{v@hARPLId2Q.Xl_4?;'x&X0,fb||}oyMJ;1px rF9P .Sqhu(:@ *R endstream endobj 50 0 obj <> endobj 51 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> endobj 52 0 obj <>stream Booking a Future Cruise Ifyou choose to cancel refundable air arrangements, youll receive a full refund. 49 0 obj <> endobj 81 0 obj <>/Filter/FlateDecode/ID[<8FF123FEB5D62C1DAD39956FA165B0A7>]/Index[49 77]/Info 48 0 R/Length 143/Prev 540494/Root 50 0 R/Size 126/Type/XRef/W[1 3 1]>>stream Which bookings are eligible for the Best Price Guarantee? No, go to the New England/ Canada thread. My clients are uncertain about confirming the booking. Powered by Invision Community. By It has a monetary amount associated with it, which can be used towards a new cruise booking. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Call 800-211-2039 or book online at United Cruises today. Later you can modify - not cancel - that reservation. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Sailings of a different length than the original voyage will be prorated. World Travel Holdings cruise brand websites have a help center that provides guidance on when FCCs will arrive.

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