bt youview box stuck on loading

Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. - edited on 22h00, on You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. I'm really glad to hear you've received the new box and all appears to be well. By continuing to browse, you are agreeing to our use of cookies. Instructions for doing this can be found here: Mine has just started doing the same thing. Welcome to the Digital Spy forums. We need to access Maintenance Mode from the start up screen. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. (Yes, I have pressed the 'Me Too' button.) 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. 14-12-2020 Already know your box model? 01:40 PM. The different options available are displayed below. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. 17h06. Access from your Country was disabled by the administrator. I bought the box a few years ago to record and access freeview channels. Unplug and reconnect power to yourbox. It took 2 full resets before the box started working again. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. Only change is that I had to switch channels on broadband recently. However, this time, that remedy does not seem to work. Sorry you are experiencing a problem with BTTV. Go to the Information & Reset sub-menu. / 3.3.168: Complete: BT: Humax say that the failure rate is within industry norms, but they would, wouldn't they. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Post back and let me know. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. Humax have a reputation for being the best Freeview / Youview boxes around. I've arranged for a replacement box to be sent and returns packaging to return your existing box. With regards to the non loading, this is normally a sign of a catastrophic failure. 04-04-2020 We know how important recordings are so we do offer options to keep your recordings. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. You may be able to change the hard disk inside. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. The hard drive sounds like its trying to do something but nothing happens. This happened to me a couple of weeks ago. It is strange because the catch up players work fine. Give it a couple minutes to get itself ready and then it should load as usual. on It looks like you're new here. Either way, the box is effectively dead. Hi, thanks for your reply. 11:52 AM. The YV persistently tells me it can't connect to the internet. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! It is described at. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. All rights reserved. A YouView Box FAQ. Ive made quite a few recordings, although none in 4K yet, all with no problems. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. Thats not meant to happen. 12:54 PM, on Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Internet/USB Recovery, keep recordings. I take it you arent on a YouView contract with Plusnet, or you would have their box? Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. 12:11 PM. I'll let @JohnC2 as he isn't in the office today. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. If you want to continue, just enter the numbers shown on the screen . Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Hope you're keeping well in these strange times! I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. Your account is set up as TV store only and a TV account should be set up as multicast. See our connection guide. The factory reset keeping recordings worked! 04-04-2020 11:35 AM, on We have a tv contract with bt. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. Remember all of your recordings and personal data will be deleted. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Youll be greeted with a friendly Hello telling you that your box has restarted. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? on Switch on the power switch on the back of your box and a red light should appear on the front. Have you upgraded recently ? 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on Thanks in advance for any help you can give, on 17h05 Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. on Visit our full contacts page here. If you speak with our customer loyalty teams they can add This to the account for you. With regards to the non loading, this is normally a sign of a catastrophic failure. 01-05-2019 I'm happy the new box is working well. 04-04-2020 Select Software Information. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. 21h23, on We haven't changed anything. If so have you had a chance to test it yet and with large recording on in 4K? YouView TV Ltd 2023. To have two die on you like this sounds like very bad luck. 11h53, on Worked fine until last night. There are various different levels of reset modes 2 (factory reset keeping recordings) . on Worked fine until last night. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. Thanks for your time and help. Until I saw this thread, I was blaming that for this symptom. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. I've sent you a Private message explaining how you can contact the forum moderation team. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. 03:34 PM, on If it does then you have the original Humax DTR-T1000. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. on I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. Registered in England. Are you currently in a TV contract with BT ? This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. Yes I received my new box and it all seems to be working fine. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. The third one might be fine. Hello. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. http://videos.youview.com/support/maintenance_mode.pdf. Youview box used to work, no problem with other gadgets. I would still be inclined to get it replaced under warranty. T1000 boxes have a reputation for premature hardware failure. Youview Box stuck on please wait. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 05-07-2022 Very happy. Yes everything seems to be working correctly. They are known for gradually dying like this. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. You'll now see a warning screen. The box light will turn blue, Press the button on the top of the box. We use cookies on our website. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on Luckily I managed to watch other recordings on catchup. It just seems to get stuck on the YouView loading screen forever. I've seen a packageremoved when a fibre upgrade has been done. Read our cookie policy. on If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. 04-04-2020 04-04-2020 I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. All rights reserved. Mine has just started doing the same thing. There was a factory reset, but keep recordings option, but this failed. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. All rights reserved. You can restore your box back to its factory settings, letting you start again from a clean slate. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. please let us know how you get on with a 4K recording. Hi@SiGreenwood Did you receive the new box OK? More info. Once you have had a chance to test it out post back and let me know how you are getting on. 01:04 PM, on If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. Ive done a factory reset to no avail, any ideas? To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. This will keep your recordings but you do need an internet connection for it to work. 04-04-2020 17h30. If this does not do the trick, then your device may be due for a software update. Thanks for posting back with what seems a positive result. 04-05-2019 It looks like you're new here. The aerial cable is securely connected to the Aerial In/Antenna In port. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. 20h56. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. Go to the main menu by pressing the blue Home (or YouView) button on your remote. 02:48 PM, on mode 4 (interenet reset keeping recordings) are the ones to consider. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM 02:18 PM. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. By selecting Accept, you are agreeing to our cookies. YouView TV Ltd 2023. Factory reset, delete recordings. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Internet/USB Recovery, delete recordings. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. At that time, I switched it off and left it unplugged for a minute or two. The broadband still keeps dropping. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. 10h41, on YouView TV Ltd 2023. mode 4 (interenet reset keeping recordings) are the ones to consider. on 23-04-2019 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. This site uses cookies. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). From My Account you can also check your connection and test your line for any issues in the Service Centre. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. When I powered it back on, it seemed to work again. It is a bt youview box. YouView box not booting. My box has a repeat problem. My YouView box no longer starts up. 20h29. . Any advice would be appreciated. 25-04-2019 Update 2: Have tried software reset (recommended) and both factory reset options. 14-12-2020 Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Need help with these connections? My husband . Do you have a current BT TV subscription? After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. However, this time, that remedy does not seem to work. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. I am now trying a full factory reset. If youre using Powerline adapters, make sure these are connected also. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. I've tried all the options on Matainence Mode and get an error all the time. If youd like to join in, please sign in or register. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. I think that hardware failure is a possibility. You would be indeed wise to get your money back. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. 10h40. You can print a freepost label to eturn the box if you wish. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. OpenReach engineers to the house. My YouView box no longer starts up. Are you familar with perforing maintenence mode resets on Youview boxes? Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Hi, my youview box is stuck on the loading page. Turn the power on using the switch found on the back of yourbox. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. Hi John. 06-05-2019 I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. Factory reset, keep recordings. Me too, on my DTR1010. It is a bt youview box. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. IThanks for that, I'm surprised it lasted less than a year. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Give it a couple minutes to get itself ready and then it should load as usual. 05-07-2022 8h37. on As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Within three seconds press and hold the power button on the front of the box and hold both buttons. At that time, I switched it off and left it unplugged for a minute or two. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. p.s. 06-05-2019 This can be causes by it being knocked while it was turned on. Release the down button and press the power button to say yes. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Read our cookie policy. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. To check for a software update, follow the steps below: Press the YouView button, select settings . I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Hi, im hoping someone can help me please.

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